I totally </3 the statement, "The customer is always right." In a business conflict, it would depend on the situation whether who is right and wrong. The owner can be faultless too, not just the customers, as mentioned by that famous quote.
We are all different. Our level of temper and patience are all different. Some can be heated-up really fast while others can stop themselves from erupting to anger. But I believe that in every situation, all the parties involved have faults. No one is faultless. Why do you think the customer is mad? It's because of your bad service. Why do you think the owner is mad? It is because the way the customer confronted him/her. Everything can be put into a good talk and reconciliations. But we have to understand that some things are worth fighting for.
Teka, I'm being so productive tonight. <3 But throughout the day, I've done nothing, just shopped for the event on Thursday~
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